Contact options
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Reservations & booking
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations & refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Before you contact Cathay Pacific
Cathay Pacific lists a phone contact for reservations and customer service. Check the source for the relevant location and any hours before calling.
- Ask which fare conditions apply to your ticket.
- Have the flight number and travel date ready.
- Keep a copy of any new itinerary.
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