Contact options
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Reservations & booking
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations & refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Before you contact Japan Airlines
Japan Airlines lists a phone contact for JAL Information and Reservations. Check the source for the relevant location and any hours before calling.
- Find the ticket issuer on the receipt.
- For a delayed bag, keep the baggage report number.
- Ask which fare conditions apply to your ticket.
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