Contact options
Telephone
Group bookings for ten or more travelers
US
Company website
US and international contact directory
Company website
Change a flight
Use Manage Reservations online or in the app. Fare rules apply; Basic fares require an upgrade before changes.
Company website
Cancellation and refund options
Company website
Request ticket refund consideration
This form is for refund consideration for nonrefundable fares in the listed circumstances. Refundable fares can be refunded while cancelling in accordance with Southwest's rules.
Company website
Report delayed, lost or damaged baggage
Report at the airport Baggage Service Office, via its posted QR code, or follow the online report link if you have left the airport.
Company website
Southwest chat and callback options
The page has a chat control. Expand Need more assistance for the AI Assistant and We'll call you callback option. Agent hours were not confirmed.
Company website
Feedback, reimbursement and email contact forms
Choose the relevant request, Compliment or Complaint. The former /helpcenter/s/email-us URL redirects here; this is a web form, not a published email mailbox.
Reservations & booking
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations & refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Specialist departments
Chase
Chase Rapid Rewards credit card support
Check the Chase page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Chase Rapid Rewards credit card support
+1 800-792-0001
Southwest Airlines
Rapid Rewards membership
Rapid Rewards membership. See the airline page for instructions for this department.
Rapid Rewards membership
+1 800-445-5764
Southwest Airlines
Southwest travel management resources
This is the airline’s professional-agent resource. Access, eligibility and any agency fares or discounts are controlled by the airline, not the directory.
Open department pageGetaways by Southwest
Getaways by Southwest packages
Check the Getaways by Southwest page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Getaways by Southwest packages
+1 833-792-4899
Southwest Airlines
Regional and airport contact guidance
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open department pageSouthwest Airlines
Southwest ticket refund requests
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open department pageSouthwest Airlines
Disability-related travel assistance
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open department pageSouthwest Airlines
International contact numbers
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Open department pageSouthwest Airlines
Airport information and ticket counters
Look up the airport on the airline’s own airport-information page. A central US reservations number is not a direct telephone for every airport, station or ticket office.
Open department pageSouthwest Airlines
Corporate investor relations contact
Corporate and investor enquiries have a separate published route. This directory does not list a private CEO number or describe a passenger reservations line as executive or HR support.
Open department pageSouthwest Airlines
Employment and benefits information
The airline’s careers site provides public employment information. Current staff and retirees should use their employer-issued HR or benefits channels. The passenger reservations number is not presented as an HR, payroll or employee-benefits line.
Open department pageSouthwest Airlines
Baggage after your trip
Baggage after your trip. See the airline page for instructions for this department.
Baggage after your trip
+1 888-202-1024
Southwest Airlines
Group bookings for ten or more travelers
Group bookings for ten or more travelers. See the airline page for instructions for this department.
Group bookings for ten or more travelers
+1 800-433-5368
Before you contact Southwest Airlines
Southwest lists a general US contact, a post-trip baggage number and a group travel team for parties of ten or more. Its Rapid Rewards contact is for membership questions. Choose the department that matches your reason for calling.
- Find your Southwest confirmation number.
- For a group enquiry, count the passengers before calling.
- For a baggage follow-up, locate the original bag report.
Reader reviews
Loading published reviews…
Write a review of Southwest Airlines
Describe your own experience. Keep ticket numbers, account details and private contact information out of the published text.
Sources for this entry
Source dates appear with the relevant channel. Use the publisher’s website for its latest details.
- support.southwest.com/helpcenter/article/More-phone-numbers-contact-options
- support.southwest.com/helpcenter/article/After-Your-Trip
- support.southwest.com/helpcenter/article/changing-cancelling-flights
- support.southwest.com/helpcenter/article/cancel-flight
- support.southwest.com/helpcenter/article/refund-policy
- support.southwest.com/helpcenter/contact-us
- support.southwest.com/helpcenter/article/lost-damaged-delayed-baggage
- www.southwest.com/corporate-travel/self-service/
- www.southwest.com/